Our boards are all bespoke and customised, therefore we do not offer a returns policy, unless the board arrives faulty. To be eligible for a return, your board must be in the same condition that you received it, unused, photographic evidence of the damage.
To start a return, you can contact us at [email protected] If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues.
Please inspect your order upon receiving and contact us immediately (within 24 hours) if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. You will need to keep any packaging as photographs will be needed for us to claim from the courier.
As all items are bespoke we do not offer any exchanges.
We will notify you once we have received your return and on how to proceed for a refund. If there are any issues we will let you know. If approved, you will be refunded to your original payment method. This usually takes 5-7 business days but may vary depending on your bank please contact your bank for more information.
Every single Sensory Sensation board is bespoke and unique, therefore we had to ensure our boards are safe in making sure all the elements have their own CE mark. To get a CE mark on each board would be impossible as every board has different elements and no two boards are identical.
Please note: many of the elements are usual day to day elements children and adults will come in contact with so they may not have a CE mark as they are not intended for the early years play aspect. We ensure all components are secure and safe. Every single board goes through vigorous safety testing internally before being sent to the customer.
Also whilst in use we advise that it is supervised at all times. No one should be left alone to explore the board. Although the boards have a learn through play aspect, they are educational activity boards and not a toy. Sensory sensation boards should be used flat on the floor whilst in use or fixed on stand. They can be mounted on the wall upon safely if required.